Contact
Tell Us What Is Not Working
Send us the problem rather than a brief. We will look at what you already have, tell you what we would change, and say so plainly if the answer is that you do not need us.
- Reply time
- Within one working day. If it takes longer, something has gone wrong and you should chase us.
- Rather just book a time?
- Book a 30 minutes call
Send us the details
The more specific you are about what is not working, the more useful the first reply will be. Two fields are required. Everything else helps us answer properly.
What happens after you send this
- 01
A person reads it
Not an automated sequence and not a sales development rep working from a script. If your message describes something specific, the reply will address that specific thing.
- 02
We look before we answer
We check what you already have running, so the first reply contains an actual observation about your account or your site rather than a request to book a call to find out.
- 03
You get a straight answer
Including when the answer is that you do not need us, or that the thing you asked for is not the thing that would move your numbers. We would rather lose the enquiry than take on work we cannot improve.
Where we are and when we work
- Based in
- Chennai, India
- India, the UAE, Malaysia, the US and the UK.
- Open
- Every day
- 10:00 - 20:00 IST
23:30 - 09:30 ET (00:30 - 10:30 during US daylight saving) - Working since
- 2021
- Independent, and not looking to be acquired.
Before you write to us
Are we too small to be worth your time?
Probably not, but the honest test is whether there is enough spend or enough traffic for the work to pay for itself. If there is not, we will say so and tell you what to do instead. That answer costs you one email and no money.
What happens to the information I send?
It reaches our inbox and stays there. We do not sell it, share it with anyone outside the team, or add you to a mailing list because you filled in a contact form. If you want it deleted, ask and it will be.
Will I get a sales sequence after this?
No. You get a reply from a person. If you do not respond to it, we follow up once and then leave you alone. Being chased for a quarter by an agency is nobody’s idea of a good experience.
Do you sign NDAs?
Yes, and we will sign yours rather than insisting on ours. If you need one in place before you can describe the problem properly, say so in the message and we will start there.
Can we talk instead of writing all this out?
Yes. Send a one-line message saying that and we will arrange a time. The form is longer than it needs to be for someone who would rather just speak, and there is no penalty for skipping most of it.
What if I am not sure which service I need?
Leave the service field on the placeholder and describe the symptom instead. Working out which of the eight is the right lever, or whether it is none of them, is part of what the first reply is for.